You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 7 days from us receiving the return parcel, however, in many cases you will receive a refund more quickly.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We use Australia Post for most orders and can ship to virtually any address in Australia. Larger or urgent orders can be shipped by courier. We generally do not export product out of Australia however please Contact Us directly and we will assist. Note that there are restrictions on some products, some are flammable and can only be shipped by road and others products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.